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Refund and Return Policies

Last updated July 13th, 2022

Returns of unopened and unused items

We're always happy to exchange or refund your purchase if you haven't tried it out yet! We accept returns within 30 days of receiving the package, but please contact us first so we can give proper attention. A 10% restocking fee applies to all non-faulty items and 50% off for faulty goods. The return postage is at the charge of the buyer.

Returns of defective products

We want you to be delighted with your purchase. If there is a manufacturer’s defect, contact us immediately, and we will send a replacement upon receiving the product back if available or process a full refund instead. The return shipping cost will be credited to your customer account in shopper points upon receiving the item back.

Non-returnable products

  • Books, magazines, and manga: We don't accept any returns for books, magazines or other printed matter. We will ship your orders exactly the way we received them from publisher- rare occasions do exist where an item may have minor imperfections but this is extremely uncommon! Magazine issues might be a bit dirtier than pristine condition due to natural wear and tear on these pieces over time however they're guaranteed against breakage so you won’t find one with cracks through staplemarks etcetera . Novels/mangas also carry some level risk associated when transporting goods internationally especially if sent via surface shipping services which can lead to items getting damaged during transit. For this reason, we highly recommend that you use a faster and more secure shipping option like airmail or express mail to limit this risk.

Return procedures

  1. If you don't want to keep the product, please let us know in advance so we can make arrangements for a refund or replacement. Please, remember to provide us with a photo of the products and the shipping box. You can contact us here before, so we can give you an RMA number.
  2. You have two weeks from the date of our reply email to send back your product. Shipping and handling charges are always on your end. You're responsible for returning any product the seller shipped unless they were at fault for sending it incorrectly or an issue with quality control. All items must be returned to us using a trackable service. We also require a certificate of authenticity/appraisal papers along with whatever else might have been included when purchasing copyrighted goods from our store. Returns without the original packaging and documentation will be rejected.
  3. We will notify you by email when we will receive your returned products.
  4. If all the conditions stated in the two first steps of this procedure are respected, we will proceed with the refund to the payment method you used to make the purchase.

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We can deliver your items to over 200 countries and territories worldwide.

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Unlike Japanese online stores, our support answers your questions in your language!

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